Policy
We only receive the information you email through our contact form, and we keep it for the purpose of helping you with your bottle decoration needs. Here we set out exactly how we handle, store and protect any details you send.
Contact Contact form for access or deletion requests.
We only receive details from you if you choose to send an email through our contact form. Typical information in your message might include your name, job role, business name, contact details and what you need help with. If you are ordering, requesting a sample or asking for technical notes, your message is handled by our workshop office at 2 Makro Place, Germiston. We use the details you share to answer your questions, prepare a quote, arrange shipping, or help you choose the right bottle decoration finish. We do not gather extra information or add you to any marketing lists unless you directly request updates or catalogues.
Any email sent to us is received and processed by our team at the office. Your details live in secure local email archives and work systems owned by Astros Marketing (Pty) Ltd. These archives are not linked to external advertising or automated marketing tools. We only keep your information as long as needed to support your order, sample programme or technical support request. When your business with us is complete, you may ask us to remove your data by sending a request through our contact form. We respond to these requests as soon as possible with a practical, person-to-person approach.
Your information is seen only by our team handling queries, sales, support and delivery from our Germiston premises. We do not share your details with anyone outside our company unless it is strictly needed for order delivery or invoicing, such as passing your delivery address to a courier. Outside of those cases, nothing is sold, traded or handed over for marketing. Only the information required for the task at hand moves beyond our walls, and only for as long as it takes to complete that job.
As a business operating in Gauteng, we follow the Protection of Personal Information Act (POPIA), as is ordinary for a South African manufacturer and service provider working with other businesses. You may request a copy of the information we hold, ask for corrections, or request that we delete your records if your business with us is finished. When you email us, we may need reasonable detail to verify your identity before making any changes. If you have questions about how your data is handled, send us a message through our contact form at any time. Full terms can also be found at our agreements and delivery policy.
We do not use website cookies, tracking codes, or profiling tools. Browsing our pages is anonymous unless you choose to email us directly. Every enquiry, whether you are in Durban, Cape Town, Bloemfontein or just around the corner in Germiston, is treated as a direct conversation. We have no list-building or advertising trackers running anywhere, so your data stays between you and the team.
If you want to ask about how your details are used, request access, update your records or have your personal information removed from our working systems, please send a message through our contact form. We are ready during the working week to help with privacy requests, data questions and anything relating to how your details are managed while using our UV bottle decoration systems or ordering from our sample programme.